从价值共创的视角出发,以上海市L街道智慧养老服务为研究对象,分析数字技术赋能智慧养老服务的作用机理、现实困境与优化路径。研究发现,数字技术通过赋能智慧养老服务价值共识、价值共生、价值共享促成智慧养老服务价值共创。在价值共识阶段,数字技术有效赋能供需对接。在价值共生阶段,数字技术促进多元主体协同合作。在价值共享阶段,数字技术传播长期公共价值。而数字技术赋能智慧养老服务价值共创的过程存在情感关怀尚需重视、多元参与潜力尚需挖掘、监管标准尚需完善等现实困境,未来可以通过增强智慧养老服务情感关怀、提升智慧养老服务多元参与、强化智慧养老服务监管效能等加以优化。
This study, based on the perspective of value co-creation, takes the smart elderly care services of L Street in Shanghai as the research object and deeply analyzes the internal mechanism, realistic dilemmas, and optimization paths of digital technology enabling smart elderly care services. The study finds that digital technology enables value consensus, value symbiosis, and value sharing in smart elderly care services, promoting value co-creation. In the value consensus stage, digital technology effectively enables the matching of supply and demand; in the value symbiosis stage, digital technology promotes the collaboration of multiple subjects; and in the value sharing stage, digital technology spreads long-term public value. However, based on the survey data, it is also known that the process of digital technology enabling value co-creation in smart elderly care services faces realistic dilemmas such as insufficient attention to humanistic care, ineffective collaborative governance, and lack of established regulatory standards. In the future, these issues can be optimized by enhancing humanistic care in smart elderly care services, encouraging collaboration among smart elderly care service providers, and strengthening the regulatory effectiveness of smart elderly care service platforms.
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