The study delves into the impact of urban digital transformation on enhancing government service effectiveness. It integrates digital ecosystems and dynamic capabilities theories to analyze data from 32 cities between 2018 and 2021. Utilizing dynamic qualitative comparative analysis (QCA), the findings reveal that the improvement of government service effectiveness is intricately linked to the synergistic interactions between technology, institutions, organizations, and the external environment. The research identifies that effective government services depend on strategies tailored to regional specifics. In the eastern regions, an emphasis on advancing technological innovation and policy experimentation is crucial, while in the central and western regions, a focus on strengthening institutional development and resource integration is recommended. Additionally, the study underscores the importance of a dual-driven approach, combining institutions and technology, for the modernization of government services. It also proposes strategies to enhance participatory democracy and activate digital intelligence potential in the western regions, providing valuable theoretical and practical insights for the digital transformation of cities and the optimization of government services.
LIU Jin-jin, GU Shuang
. Research on the institutional configuration of urban digital ecological reform for the enhancement of government service efficiency: Dynamic QCA analysis based on panel data of 32 key cities[J]. Urban Problems, 2024
, 348(7)
: 58
-69
.
DOI: 10.13239/j.bjsshkxy.cswt.240705
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